In short
A caller or message invokes Customs to justify a fund, parcel, clearance or payment demand The objective is typically to extract advance fees or credentials through false Customs authority.
What it is
The communication falsely uses Customs authority to make the story appear official. The victim is then pushed to pay clearance/tax charges or share personal and financial details.
How it starts
A caller or message invokes Customs to justify a fund, parcel, clearance or payment demand.
What they tell you
The communication falsely uses Customs authority to make the story appear official
What they want you to do
Pay clearance/tax charges or share personal and financial details
How you lose money
extract advance fees or credentials through false Customs authority
What happens next
After the first successful step, the fraudster may demand more money/information, deepen account or device access, or disappear.
Warning signs
authority | fear | urgency | trust | impersonation | forged documents
Where this is documented
India — officially documented by an Indian authority/regulator
How to avoid it
Verify the claim using the agency's official website or published helpline; do not transfer money or share OTP/PIN because of an unsolicited threat.
If it already happened
Contact the bank/payment provider immediately if money moved; report financial cyber fraud promptly via 1930 and cybercrime.gov.in; preserve messages, transaction IDs, phone numbers and URLs.