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Card-Not-Present / E-commerce Card Fraud

In short

Card credentials are stolen or socially engineered for use without the physical card The objective is typically to perform unauthorized online card transactions.

What it is

A fraudulent site/caller/message asks for card details or authentication under a purchase, refund or verification pretext. The victim is then pushed to enter card number, expiry, CVV or OTP on an untrusted flow.

How it starts

Card credentials are stolen or socially engineered for use without the physical card.

What they tell you

A fraudulent site/caller/message asks for card details or authentication under a purchase, refund or verification pretext

What they want you to do

Enter card number, expiry, CVV or OTP on an untrusted flow

How you lose money

perform unauthorized online card transactions

What happens next

After the first successful step, the fraudster may demand more money/information, deepen account or device access, or disappear.

Warning signs

trust | urgency | phishing | card credential theft

Where this is documented

India — officially documented by an Indian authority/regulator

How to avoid it

Use only the bank/payment app or official contact details; never share OTP, PIN, password or screen access; verify the payee and transaction purpose before approving.

If it already happened

Contact the bank/payment provider immediately if money moved; report financial cyber fraud promptly via 1930 and cybercrime.gov.in; preserve messages, transaction IDs, phone numbers and URLs.

Sources

Published documents this page draws on.

Already sent money or shared something?

What to do now

Card-Not-Present / E-commerce Card Fraud — Scam types